CASE STUDIES
Ontario Ministry of Natural Resources & Forestry
Go live: December 6, 2024
The project focused on upgrading the existing Natural Resources Information Portal by introducing interactive forms and improving Forestry & Petroleum Inspection functionalities. These enhancements aimed to simplify data entry, streamline inspections, and automate processes, ensuring better resource….
Mississippi Department of Public Safety (MS DPS)
Go live: November 01, 2024
The Mississippi Department of Public Safety needed an advanced Inventory Management Solution to streamline asset tracking and management across the state. Cloud SynApps delivered a tailored solution leveraging Salesforce Service Cloud, complete with robust reporting…
Canada Service Corps (CSC)
Go live: October 18, 2024
The Canada Service Corps, a national youth service program led by Employment and Social Development Canada (ESDC), aims to inspire young Canadians to contribute to their communities while gaining valuable life skills. Cloud SynApps collaborated with CSC to modernize…
Sourcewell Grant Seeker Portal
Go live: October 01, 2024
Simplify User Interaction: Create a user-friendly platform for grant seekers. Enhance Efficiency: Reduce manual processes for internal teams and improve operational productivity…
Halton Region
Go live: September 21, 2024
Halton Region embarked on a digitization journey to modernize eight critical services, leveraging Salesforce to improve service delivery, enhance operational efficiency, and provide a seamless user experience.
City of Indianapolis, DMD
Go live: September 10, 2024
The City of Indianapolis partnered with Cloud SynApps (CSA) to optimize its Homeowner Repair Program, funded by a Community Development Block Grant (CDBG). This Salesforce-based solution aimed to…
Region of Peel Public Sector, Local Government
Go live: August 21, 2024
As part of its Digital Peel Program, the Region of Peel aimed to provide end-to-end digital services for residents by refreshing its website and transitioning static forms into dynamic, data-driven solutions. The project utilized Salesforce Public Sector Foundation (PSF) and…
Region of Peel Public Sector, Local Government
Go live: August 02, 2024
The Region of Peel, one of Canada’s fastest-growing regions, aimed to transition from the Hansen system to a modern Salesforce platform. This transformation focused on enhancing data management, streamlining customer service, and enabling a more efficient Public Works Customer Services (PWCS) system.
Ontario Ministry of Natural Resources & Forestry
Go live: June 18, 2024
The Ontario Ministry of Natural Resources & Forestry, in collaboration with the Ministry of Health, required a Proof of Concept (POC) to modernize contact management, bulk incident reporting, and public complaint submission processes. This solution integrated Salesforce Public Sector Foundation and…
Ontario Ministry of Natural Resources & Forestry
Go live: June 12, 2024
The Ministry aimed to enhance its existing Natural Resources Information Portal by introducing advanced functionalities to improve data management, compliance, and user experience. Release 6 focused on interactive forms, petroleum functionalities, and…
State of Rhode Island Commission for Human Rights
Go live: June 10, 2024
The State of Rhode Island Commission for Human Rights required a modernized case management solution to streamline the intake, management, and resolution of discrimination complaints,…
Alcohol & Gaming Commission of Ontario (AGCO)
Go live: April 5, 2024
AGCO required professional services to address high-priority functional issues, clear a backlog of business enhancements, and optimize its Salesforce-based Contact Center Solution to better serve its stakeholders.
Ontario Ministry of Labour, Immigration, Training & Skills Development
Go live: February 7, 2024
The Government of Ontario sought to create a licensing system for Temporary Help Agencies (THAs) and Recruiters as part of amendments to the Employment Standards Act. MLITSD partnered with Cloud SynApps…
Region of Peel Public Sector, Local Government
Go live: Jan 17, 2024
The Region of Peel (RoP) partnered with Cloud SynApps to transform its DevOps processes by implementing the COPADO DevOps solution. This initiative was expanded to include Copado Robotic Testing (CRT) services, improving testing and automation.
City of Kalamazoo
Go live: January 8, 2024
The City of Kalamazoo sought a robust system to manage citizen complaints and service requests, aiming to enhance the quality of constituent services. Cloud SynApps developed a scalable Case Management Application to streamline case tracking and improve service delivery.