Advancing Digital Service Delivery Digital Form
Project Overview
Client: Region of Peel
Industry: Public Sector, Digital Government
Go live: August 21, 2024
As part of its Digital Peel Program, the Region of Peel aimed to provide end-to-end digital services for residents by refreshing its website and transitioning static forms into dynamic, data-driven solutions. The project utilized Salesforce Public Sector Foundation (PSF) and OmniStudio to create process-driven forms aligned with the updated website.
Goals
Enhance Digital Service Delivery:
Modernize static forms into dynamic, interactive digital forms to improve user experience.
Streamline Critical Processes:
Address issues like water billing and facilitate efficient vaccine distribution.
Support Agility:
Ensure flexibility in handling evolving requirements, such as new vaccine management.
Approach
Dynamic Form Conversion:
Transformed static forms into dynamic, data-driven forms using Salesforce PSF and OmniStudio.
Integration with Digital Peel Program:
Aligned form deployment with the launch of the refreshed peelregion.ca website for a seamless user experience.
Process Automation:
Automated workflows for billing and vaccine distribution to reduce manual intervention and errors.
Scalable Solution Design:
Developed forms capable of quickly adapting to new requirements, such as managing M-Pox vaccine orders.
Results
Improved Service Delivery:
Residents experienced a more user-friendly interface for submitting and managing requests.
Streamlined Operations:
Automated workflows reduced processing times and improved operational efficiency.
Enhanced Agility:
Demonstrated flexibility in responding to emerging requirements with minimal adjustments.
Positive Client Feedback:
Cloud SynApps delivered a successful implementation, earning client appreciation for the efficient and adaptable solution.