Implementation Services

An organization’s Business Transformation means centricity on customers and everyone connected with the customers. Our methodology uses a unique approach in Salesforce, Vlocity, BasicGov and other Salesforce AppExchange solutions implementation to transform customer facing business processes to deliver differentiated customer experience using a 4-step hybrid implementation approach and an additional step to optimize and innovate after Go-Live.

 

Principles of Cloud SynApps’ 4D2 Methodology

 

Strategy

User Experience

Process

Application

Integration & Data

i

QA/Test

People

(Training | KT | Change Management)

U

DISCOVER

DESIGN

g

DEVELOP

DEPLOY

RUN AND OPTIMIZE

Delivery Excellence is based on 5 key Principles

Improve delivery efficiency and proficiency of our stakeholders. Reduce Project start-up time with a consistent approach while allowing creativity using co-creation methods with clear expectations for delivery.

Human-centered

Human/Citizen’s Perspective
in all steps of the design

Adaptable

Can be tailored to any engagement regardless of your project needs

Scalable

Readily scaled to fit your project’s size and scope with pre-determined deliverables

Integrated

Integrated with tools and processes to deliver successful Salesforce engagements

Flexible

End-to-end approach allows for better adoption and technology/
governance standards