DIGITAL FRONT DOOR

Simplify access to city services with Cloud SynApps’ Digital Front Door, a unified platform guiding citizens seamlessly to the services they need.

A Digital Front Door is a centralized online platform designed to serve as the primary gateway to a wide range of City services and programs. It simplifies access by offering a single, unified point of entry, eliminating confusion and fragmentation. This solution focuses on enhancing accessibility, efficiency, and effectiveness in public service delivery by leveraging centralized digital technology. With a guided, user-friendly process, the Digital Front Door ensures that citizens receive step-by-step support to easily navigate and access the services they need, creating a seamless and empowering experience for all.

Core Features of our Digital Front Door Solution

Resident Portal 

Unified, user-friendly interface for citizens to access information, submit applications, and track the status of their requests. 

Single Login and Engagement Layer 

Provides a consistent experience across all city services. Enhances usability and accessibility. 

Transparency in Service Delivery 

 Provides more transparency for citizens requesting services to understand all steps and requirements in the process. Higher citizen engagement and satisfaction with intuitive process.  

Seamless Data Integration

Enables smooth data exchange with existing city systems. Ensures interoperability and efficiency.

No Code/Low Code Tools 

Facilitates easy customization to meet evolving requirements. Reduces dependency on technical expertise. 

Improved Control and Visibility 

The case management tools offer city officials better oversight of citizen interactions. Robust analytics capabilities for data-driven decision-making. 

USE CASES

Government Services:

Citizens can apply for permits,
licenses, or social benefits through
a single portal.

Environmental and Energy:

Citizens can apply for renewable energy
incentives, report environmental concerns,
or track energy usage.

Healthcare:

Patients can schedule appointments,
access medical records, and check insurance
claims via a centralized platform.

Employment Services:

Job seekers can access training programs,
apply for unemployment benefits, or find job
openings.

Education:

Students and parents can access enrolment
services, financial aid applications,
and school program information.

Smart Cities:

Citizens can access integrated services like
smart parking, traffic updates, and utility
monitoring.

CONTACT US

Corporate Office: 25 Watline Ave #300, Mississauga, ON L4Z 2Z1