Homeowner Repair Program Implementation
Project Overview
Client: City of Indianapolis, Department of Metropolitan Development (DMD)
Industry: Public Sector, Housing & Community Development
Go live: September 10, 2024
The City of Indianapolis partnered with Cloud SynApps (CSA) to optimize its Homeowner Repair Program, funded by a Community Development Block Grant (CDBG). This Salesforce-based solution aimed to enhance service delivery, streamline program operations, and improve resident and contractor engagement.
Goals
Empower Residents:
Provide a transparent, user-friendly platform for homeowners to engage with the repair program.
Enhance Efficiency:
Automate manual processes to reduce administrative overhead and improve service delivery.
Improve Collaboration:
Foster better communication between homeowners, contractors, and the DMD team.
Boost Transparency:
Enable real-time tracking of applications and project statuses for all stakeholders.
Approach
Centralized Platform:
Built a Salesforce-based solution using CSA Housing Asset Accelerator and Public Sector Solutions.
Portal Development:
Designed public and contractor-facing portals to facilitate seamless interactions.
Workflow Automation:
Streamlined critical processes, including application approvals, vendor selection, and payments.
User Training:
Provided comprehensive training and documentation to ensure smooth adoption by staff and contractors.
Results
Resident Empowerment:
Homeowners gained easy access to eligibility checks, application submission, and status updates, reducing wait times and increasing satisfaction.
Operational Efficiency:
Automated workflows minimized manual effort, accelerating application reviews and vendor selection.
Enhanced Collaboration:
The contractor portal enabled efficient quote submission and alignment with repair work orders.
Improved Transparency:
Real-time tracking and Salesforce dashboards provided stakeholders with clear insights into program performance.
Increased Program Impact:
The streamlined solution allowed DMD to serve more residents effectively, maximizing the impact of CDBG funds.
Client Testimonial
Cloud SynApps managed to deliver another successful implementation with appreciation from the client.
Kate Kotan, Application Services Manager:
“Amazing work to everyone involved!”.
Beth Neville, Administrator – Community Investments:
“Thanks to both you and your team for all your work over the last few months.”