Employment and Social Development, Canada | Digital Services Prototype
Project Overview
Client: Canada Service Corps (CSC)
Industry: Government, Youth Development, Non-Profit
Go live: October 18, 2024
The Canada Service Corps, a national youth service program led by Employment and Social Development Canada (ESDC), aims to inspire young Canadians to contribute to their communities while gaining valuable life skills. Cloud SynApps collaborated with CSC to modernize their Customer Relationship Management System using Salesforce, creating a digital platform that bridges youth and organizations through meaningful volunteer opportunities and tailored learning experiences.
Goals
Foster Youth Engagement:
Encourage active participation in community service while building life skills.
Empower Organizations:
Provide tools to manage and promote opportunities for youth volunteers.
Modernize Systems:
Replace outdated processes with a centralized, digital CRM solution.
Enhance Collaboration:
Enable effective communication between youth, organizations, and CSC staff.
Approach
Digital Prototype Development:
Designed and implemented a Salesforce-based prototype tailored to CSC’s needs.
Community Portals Creation:
Built intuitive portals for youth, organizations, and internal staff to foster engagement and streamline processes.
Training Enablement:
Configured the Appinium Managed Package to deliver personalized learning experiences.
Real-Time Insights:
Developed dashboards and reports to monitor program impact and optimize operations.
Seamless Communication:
Introduced a chat capability to facilitate interaction among all stakeholders.
Results
Enhanced Youth Experience:
Simplified access to volunteer opportunities and skill-building resources through an intuitive Youth Portal.
Streamlined Organizational Processes:
Organizations can efficiently post opportunities and manage applications.
Improved Oversight:
CSC staff gained a centralized view of all activities, ensuring effective management and decision-making.
Empowered Learning:
Youth and organizations now have access to tailored training programs, helping them grow and earn recognition.
Increased Engagement:
The platform’s collaborative tools and communication features fostered stronger connections among youth, organizations, and CSC staff.
Operational Efficiency:
Automated workflows and real-time insights reduced manual efforts, enabling CSC to focus on driving program success.
Client Testimonial
Cloud SynApps managed to deliver another successful implementation with appreciation from the client.
Paul Radford, Manager:
“We really appreciate all of your efforts. We’re very pleased with the outcome. The prototype is everything we’d hoped!”